Purchase assistance

Everything about buying a plan with UPI — and what to do if something looks wrong.

How to buy a plan

  1. Sign in and open Billing in your workspace. Choose a plan and monthly or annual billing.
  2. An order is created with a reference such as CN-2610-ABCDE and the exact amount to pay.
  3. Scan the QR code on the order page with any UPI app (Google Pay, PhonePe, Paytm, BHIM or your bank's app). Check the payee name before you pay.
  4. After paying, copy the UTR (12-digit transaction reference) from your UPI app and enter it on the order page. You can attach a screenshot if you like.
  5. Click I have paid. Your order shows Awaiting verification.
  6. Our finance team checks that the money arrived in our account — usually within one business day — and activates your plan. You receive a receipt by email.

Good to know

  • Your plan is activated only after we confirm the payment arrived. Clicking "I have paid" or uploading a screenshot does not activate it by itself — this protects everyone from mistakes and fraud.
  • Pay the exact amount shown on the order. If you paid a different amount, tell us the UTR and we will sort it out.
  • Each UTR can be used for one order only.
  • Your existing data is never deleted while a payment is being verified.
  • We will never call or message you asking for your UPI PIN, OTP, card number or password.