Purchase assistance
Everything about buying a plan with UPI — and what to do if something looks wrong.
How to buy a plan
- Sign in and open Billing in your workspace. Choose a plan and monthly or annual billing.
- An order is created with a reference such as
CN-2610-ABCDEand the exact amount to pay. - Scan the QR code on the order page with any UPI app (Google Pay, PhonePe, Paytm, BHIM or your bank's app). Check the payee name before you pay.
- After paying, copy the UTR (12-digit transaction reference) from your UPI app and enter it on the order page. You can attach a screenshot if you like.
- Click I have paid. Your order shows Awaiting verification.
- Our finance team checks that the money arrived in our account — usually within one business day — and activates your plan. You receive a receipt by email.
Good to know
- Your plan is activated only after we confirm the payment arrived. Clicking "I have paid" or uploading a screenshot does not activate it by itself — this protects everyone from mistakes and fraud.
- Pay the exact amount shown on the order. If you paid a different amount, tell us the UTR and we will sort it out.
- Each UTR can be used for one order only.
- Your existing data is never deleted while a payment is being verified.
- We will never call or message you asking for your UPI PIN, OTP, card number or password.